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Covid-19 Processing Times Update
Our processing times have not been delayed & orders are being shipped out within 24 business hours of being received.

F.A.Q.

What is your billing policy?

You can feel trust and confidence in your Purchase from Bigdogshirts. We charge the price of the shirt plus shipping as calculated and shown in your cart.  No other charges will be applied.  We process payments through PayPal's SSL secured offsite transaction processing engine.  We do not store customer credit card information.  Your transaction with Bigdogshirts is safe! PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard.  You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one.  You can pay one time by credit card by choosing the "Don't have a PayPal account option".

What is your return policy?

For a more detailed return policy or more information please refer to our Returns & Refunds page. You can also contact us by email at support@bigdogshirts.com and we will gladly provide you with your options as well as the address to which your items should be returned.  

When can I expect my order?

(Add 1-2 business days for processing time)

Destination

Standard

Fast-Track

United States (USPS)

2-4 Days

1-3 Days

Canada (Canada Post)

2-4 Days

1-3 Days

International (USPS International)

7-15

N/A

**Tracking information is provided for all US and Canada bound orders.

Where do shirts ship from?

Depending on your shipping address we will ship from one of our facilities in Toronto, Canada (via Canada Post) or New York State (Via USPS). European orders ship directly from Europe (via Spring GDS) to speed up shipping time for international orders!